This Privacy Policy explains how therfethy ("we", "us" or "our") collects, uses, shares and protects your personal data when you visit therfethy.com or use our coaching and training services. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contents
1. Who we are
therfethy is a provider of business and management training and career coaching, based at Suite 4, Pinnacle Business Centre, 22 King Street, Manchester M2 6AG. For the purposes of data protection law, therfethy is the "data controller" responsible for your personal data. You can reach us at info@therfethy.com.
2. Data we collect
We only collect the personal data we need to provide and improve our services. This may include:
- Contact details you provide through our enquiry form — your name, email address and phone number.
- Programme information — details you share about your goals, role and development needs during coaching.
- Billing information — where you enrol on a paid plan, the details needed to process payment (handled by our payment provider).
- Technical data — information collected automatically, such as your IP address, browser type and how you use our site, where you consent to cookies.
3. How we use your data
We use your personal data to:
- Respond to enquiries and arrange your free consultation;
- Provide, manage and improve our coaching and training services;
- Process enrolments, payments and account administration;
- Send you service-related communications about your programme;
- Comply with our legal and regulatory obligations.
We will only send you marketing communications where you have given consent, and you can withdraw that consent at any time.
4. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent — for marketing communications and non-essential cookies;
- Contract — to deliver the services you have signed up for;
- Legitimate interests — to run and improve our business in ways you would reasonably expect, balanced against your rights;
- Legal obligation — where we must process data to comply with the law.
5. Sharing your data
We do not sell your personal data. We may share it with trusted third parties who help us run our services — for example, secure hosting providers, payment processors and email platforms. These providers act on our instructions under appropriate agreements. We may also disclose data where required by law or to protect our legal rights.
6. Cookies
Our website uses cookies to help it function and, with your consent, to understand how visitors use the site. Essential cookies are always active; analytics and marketing cookies are only set if you accept them. You can manage or withdraw your cookie preferences at any time through your browser settings.
7. Data retention
We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically held for up to 24 months, and records relating to paid services are retained for as long as needed to meet legal, accounting and regulatory requirements.
8. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data in certain circumstances;
- Restrict or object to certain processing;
- Request data portability;
- Withdraw consent at any time, without affecting prior lawful processing.
To exercise any of these rights, email us at info@therfethy.com. We will respond within one month, as required by law.
9. How we keep your data secure
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including encryption in transit, access controls and staff confidentiality. While no method of transmission is completely secure, we take reasonable steps to safeguard your information.
10. Contact and complaints
If you have any questions about this policy or how we handle your data, please contact us at info@therfethy.com or write to us at the address above. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.